FAQ’s

skyshuttle only stops at hotels when service has been requested.

Rides to the Edmonton International Airport from Edmonton must be booked in advance online or by phone at 780-465-8515.

Rides from the Edmonton International Airport to Edmonton do not need to be pre-booked. Upon arrival please proceed to the check-in-desk located near Door 7 on the Arrivals level.


Please read the following frequently asked questions for more details.

Q: How is the new skyshuttle different?
A: Vehicles will not stop at hotels unless a trip has been pre-booked. This allows passenger rides to the airport to be faster and more direct.

Q: Are the pick-up locations the same?
A: Yes. skyshuttle will continue to provide transportation to the same locations. However, skyshuttle will only stop at these locations when a trip has been booked. This will allow us to improve our service times.

Q: How do I book transportation on skyshuttle?
A: All rides to the airport can be pre-booked online or by phone at 780.465.8515. Rides from the airport to Edmonton do not need to be pre-booked.

Q: What happens if I do not book my trip ahead of time?
A: A bus will not arrive at your pick-up location unless it has been booked with our system. skyshuttle departs the airport every 60 minutes.

Q: How do I pay?
A: skyshuttle will accept all major credit cards and cash.

Q: What happens if I miss the bus?
A: If you miss the shuttle from your hotel you will have to phone skyshuttle and book another trip. We advise arriving at least fifteen minutes prior to your scheduled pick-up time so you do not miss the shuttle. skyshuttle departs the airport every 60 minutes. Our service is based on the demand of our customers and runs on a first come first serve basis. The clerk at the skyshuttle kiosk can assist you with the departure time for the next available shuttle during our hours of operation 5:30am -1:30am of the next day.

Q: How long will my trip take?
A: The average trip takes from one hour to one hour and twenty minutes, depending on road conditions, ridership volumes, and point of embarkation.

Q: Can I bring an animal on the bus?
A: Animals are allowed on the skyshuttle if they are in an approved pet carrier. Service animals are always welcome.

Q: Can I bring a bike on skyshuttle?
A: Bikes are permitted for a fee of $18.

Q: Does skyshuttle have wheelchair accessible vehicles?
A: skyshuttle offers several wheelchair accessible vehicles. Please provide as much notice as possible to ensure availability.

Q: Who do I contact if I have a compliment or a complaint?
A: Please fill out the feedback form. Your feedback will be sent to the appropriate person.